Terms and Conditions
ZealHost agrees to provide the client web hosting for a monthly/quarterly/semi-annual/annual fee. ZealHost will never require clients to advertise for ZealHost on their website in any way shape or form unless agreed upon such as a non-profit organization receiving complimentary hosting. Clients are allowed to use the service for business/commercial or personal websites or content. ZealHost reserves the right to change this agreement at any time without notice.
Contents
All services provided by ZealHost may be used for lawful purposes only.
Transmission, storage, or presentation of any information, data or material in
violation of any United Kingdom (or any other country) law is prohibited. This
includes, but is not limited to: copyrighted material, material that is
threatening or obscene, or material protected by trade secrets and other statue.
The subscriber agrees to indemnify and hold harmless ZealHost from any claims
resulting from the use of the service which damages the subscriber or any other
party.
Examples of Non-Acceptable Contents or Links
Pirated software
Hacking programs or archives
Warez Sites
Illegal MP3 or related audio files
Spamming Software
Vip Poster
High Yeald Investment Program (HYIP) sites
Proxys (including links to proxy websites)
Background Running Programs
ZealHost does not allow background-running programs. This includes any
IRC related software such as bouncers, bots and livechat scripts. In certain
cases we may allow programs to run continually in the background, these are
considered on a one to one basis and an extra charge will be incurred based on
system resources used and operational maintenance needed.
Banned Scripts
You are free to use any scripts you wish provided they do not affect
the normal operations of the server and they are not mentioned specifically
above. Scripts that are commonly known for causing server disruption include
large cgi-based message forums, chat programs, auctions, and banner exchanges.
In the event a script affects normal server and/or administrative operations,
ZealHost reserves the right to disable the account pending client cooperation
and resolution.
Violation of indecency and obscenity laws can result in criminal penalties.
Intellectual Property Rights
Material accessible to you through ZealHost's Services may be subject
to protection under the United Kingdom (or any other country) copyright laws, or
laws protecting trademarks, trade secrets or proprietary information. Except
when expressly permitted by the owner of such rights, you must not use the
ZealHost Service in a manner that would infringe, violate, dilute or
misappropriate any such rights, with respect to any material, which you access
or receive through the ZealHost Network. If you use a domain name in connection
with the ZealHost Service or similar service, you must not use that domain name
in violation of any trademark, service mark, or similar rights of any third
party.
Defamation
Defamatory speech distributed over the Internet can result in civil
liability for the defamer.
Refusal of Service
ZealHost reserves the right at its sole discretion to refuse or cancel service.
Violation of any of ZealHost's Rules and Regulations could result in a warning,
suspension, or possible account termination. Accounts terminated due to policy
violations will not be refunded. Free domains which have been granted for
customers paying annually are released to the customer at the end of there
hosting period. Domains terminated due to policy violations will not be released
to the customer.
Spam or Unsolicited E-Mail
You must not use the ZealHost Network, ZealHost equipment or any ZealHost email
address in connection with the transmission of spam, flames, mail bombs, or
substantially similar, unsolicited email messages. Your domain may not be
referenced as originator, intermediary, or reply-to address in any of the above.
This prohibition extends to the sending of unsolicited mass mailings from
another service that in any way implicates the use of the ZealHost Network,
ZealHost equipment or any ZealHost email address. A message is considered
unsolicited if it is posted in violation of a newsgroup charter or if it is sent
to a recipient who has not requested or invited the message. For purposes of
this provision, merely making one's email address accessible to the public will
not constitute a request or invitation to receive messages.
If you are found to have spammed, ZealHost reserves the right to disable your
domain without warning. In addition, ZealHost may impose a $50 penalty for each
spam policy violation. ZealHost solely reserves the right to refuse or cancel
service to known spammers. Lastly, ZealHost reserves the right to determine what
violates this policy. As such, any violation may result in cancellation of
services without refund.
Abuse
Any attempts to undermine, slander, libel, threaten, or cause harm to a
ZealHost server, customer, employee, or the company directly is strictly
prohibited and is grounds for immediate termination without refund. In addition,
we will pursue all attempts to the fullest extent of the law.
Staff Abuse
ZealHost has a zero tolerance policy for abuse directed towards our staff. Use
of foul or offensive language, threats, or any other actions we may find
offensive is grounds for immediate suspension or termination of services without
refund. This includes, but is not limited to, threats to sue, slander, libel,
publicly post, or chargeback.
Indemnification
Customer agrees that it shall defend, indemnify, save and hold ZealHost (or it's
employee's/owners) harmless from any and all demands, liabilities, losses, costs
and claims, including reasonable legal fees asserted against ZealHost, its
agents, its customers, officers and employees, that may arise or result from any
service provided or performed or agreed to be performed or any product sold by
customer, it's agents, employees or assigns. Customer agrees to defend,
indemnify and hold harmless ZealHost against liabilities arising out of; (1) any
injury to person or property caused by any products sold or otherwise
distributed in connection with ZealHost server; (2) any material supplied by
customer infringing or allegedly infringing on the proprietary rights of a third
party and (3) copyright infringement. Customer agrees to limit the liability of
ZealHost to the amount paid for service.
Free Domain Offers
We will register the domain name for 1 year on your behalf (Only
available for New Customers during sign up). All we ask is that you stay hosting
with us for a minimum of 3 months. If you stay for 3 months or longer and then
decide to leave you are free to take the domain at no charge. If you do not stay
for 3 months you will be required to pay the full price of the domain name
before your account can be cancelled. If your account is still active when the
domain is up for renewal, we will renew this for you at no charge, however you
must pay a minimum of three months again, or you will be charged full for the
domain.
Refund and Cancellation Policy
For payment, ZealHost accepts PayPal only, to protect both parties. ZealHost
invoices exclusively via e-mail. ZealHost does not send out invoices via postal
services.
You may cancel your account at any time and receive a full refund (excluding any setup fees or domain name registrations fees incurred) for the remainder of your account. To receive this refund, you may not be on a custom package of any sort. You must be on one of the pre-created packages by ZealHost that is listed on our site. You may cancel for any reason. Refunds are not available if the account has violated any terms on this page.
The Customer may cancel service by providing no less than seventy-two hours (72)
hours prior notice by completing the termination link in your control panel.
ZealHost does not accept cancellations via telephone, email, live chat, or any
other method. If cancellation notice is not received within the required
timeframe, the Customer will be billed for the next Billing Term and responsible
for payment as set forth above.
No refunds are available on SSL Certificates, Domain registrations and transfers
or Dedicated server and VPS payments.
Anytime Money Back
Our anytime money back guarantee means that, you can cancel your account at
any time and receive a full refund on the remainder of your account, minus any
setup or domain charges incurred. You must cancel your account within the first
week of the calendar month and not exceeded 1 gigabyte (1GB) of bandwidth, if
not, a month will be deducted from your refund. If the domain fee has been paid,
the domain will be released to you within sixty (60) days, however you can still
change nameservers during that time.
Late Payment
Please note All Payments are done automatically monthly.
Any account whose payment status is not current as of the start of the next
billing period is deemed late. Generally, customers are given a 1 day grace
period after which the account is put on suspension. Once the invoice is late a
late fee of £3 will be automatically added to the invoice.
You will receive a payment reminder everyday from the start of your payment due
date. If after 3 days payment has not been received or we have not been
contacted regarding payment, your account will be terminated without any further
notice. Reactivation of closed accounts due to delinquency incurs a £5
reactivation fee as well as payment of the balance due in full. For late
payments please email billing@zealhost.com
to arrange payment.
Disclaimer
ZealHost will not be responsible for any damages your business may suffer. ZealHost makes no warranties of any kind, expressed or implied for services we provide. ZealHost disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by ZealHost and its employees. ZealHost makes a 99.9% Uptime guarantee, if we fail this we will credit you 5 percent (5%) of your monthly fee per forty (40) minuets of downtime after the guaranteed 99.9%, up to 100 percent (100%) credit. A ticket submission is needed along with proof before credit is given.
ZealHost keeps daily backups of their shared and reseller servers that have added this feature onto their account. While ZealHost tries its best to keep recent working backups, we are unable to provide any guarantee for the accuracy, date, or integrity of its backups. ZealHost can accept no responsibility for any loss of data or consequences arising from this. ZealHost always advises clients to back up their site data regularly for their own protection.
ZealHost furthermore expects that its customers who provide hosting services (resellers) to others will ensure its customers fully comply with all applicable laws concerning the privacy of online communications and any other policy of ZealHost. A customer's failure to comply with those laws will violate this policy.
If a customer provides hosting services (resellers) to others and decides to cancel their reseller hosting account with ZealHost then ZealHost will not be responsible for maintaining hosting for the resellers customers.
Finally, ZealHost wishes to emphasize that in accepting services, customers indemnify ZealHost for the violation of any law or ZealHost policy, that results in loss to ZealHost or the bringing of any claim against ZealHost. This means that if ZealHost is sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against ZealHost, plus costs and reasonable legal fees.
Failure to comply with any of our terms & conditions will result in grounds for
immediate account deactivation.
ZealHost reserves the right to change, edit, or update the policies contained in
this document, along with the content on our website at any time for any reason
without notice.
Ip limits
Seo ip limit - Accounts can only use the alloted amount of ip's that come
with a package to use toward seo. If your package does not come with an ip you
will be allowed only 1 ip address for seo. Ip's used for ssl's and valid
uses will never been turned down. If found frauding ip's for seo past these
limits the account(s) will be up for suspension and or termination. Domains with
a dedicated IP must be pointed to our servers else risk the dedicated IP being
removed from the account.
Ip class's - ZealHost can not promise that we will be able to provide
different ip classes on a single server. If we so happen to get more then one
class this can be done. This all depends on what is available from our
datacenter.
Due to a shortage of IP addresses around the world each dedicated IP must be
requested via the dedicated IP request form and will only be given if the
requester has a complete and valid reason. You will be charged a monthly fee of
£2 for each order.
We at ZealHost will gladly provide up to 10 account restorations and up to 5 account transfers per month, per account. After this we will impose a £5 charge on a per-transfer basis. However, if you are a new customer (less than one month with service), you can have up to 50 accounts transferred for free. After the first 50 transfers the same £5 per transfer fee will apply to each additional transfer.
Server Limits
25% cpu and or memory for 3 minutes.
Combined 5% CPU & RAM over 24 hours.
250 email limit per domain per hour.
50 concurrent database connections at one time.
Apache threads to be open no longer then 999 seconds.
Php upload limit of 15 megs.
Max php session time of 300 seconds or less.
Limits are subject to change at anytime.